FAQ

Design, Production, and retail are the heart of the Musferah Saad business model. The brand is committed to bringing to you quality apparel. 

Musferah Saad proudly brings to you high-end, locally manufactured, quality clothes.  Musferah Saad stands as a testament to their shared aspirations, a testament to the synergy of their passion, and a testament to the audacious dreams they dare to turn into reality.

Our design focus is on quality products for women. Musferah Saad is committed to constantly evolve with the needs of our customers, keeping in mind quality, comfort, durability, and fashion trends.

Yes, Musferah Saad has a studio in Lahore

Lahore Studio (put address here)

Houston Address And also A store in Houston (put address here

Our delivery timeframes vary depending on the collection. For our Luxury Pret collection, it requires 3-4 weeks. For our Bridal collection, 6-8 weeks. Order processing typically takes 1-3 business days. Please note that these estimates may vary due to unforeseen circumstances, and international deliveries may incur customs delays and duties. Rush orders may incur additional fees; kindly inquire for details.

We use third-party delivery services like Swyft, FedEx, Call Courier, PostEx and Leopard to facilitate deliveries to our customers Nationwide.

The standard delivery charges

PLACE YOUR ORDER IN THREE EASY STEPS!

  • Add the desired items to your cart and simply checkout
  • Submit an order with the correct delivery and contact details
  • Kindly wait for a confirmation call from our customer service representative

At Musferah Saad we do not accept returns.

At Musferah Saad we do not refund orders however, we do offer exchanges.

Yes, you can exchange products within 2 days of purchase with the original sales receipt, if the product is defective or of an incorrect size. Articles must be unworn, unaltered and tagged. Promotional merchandise is non-exchangeable.

Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline.

We may send your items in separate parcels, so please be patient if all your items are not delivered together. If the delay is beyond one business day, please contact our Customer Care team for further assistance.

Orders cannot be canceled once we have verified an order with you and it has been processed and dispatched

Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes

Yes we change the address once we have confirmed your order with you.

We do not currently have the facility to advise when a specific item is back in stock. However, we do tend to re-stock quite frequently, so recommend you check back!

You can shop online at www.musferahsaad.com for nationwide delivery or visit our physical studio.

We have size charts available for products on our website for your assistance,  also we customize according to your fit.

After successfully placing your order, you will see your order number on the screen and you will receive an email at the email address provided.

Actual colors may vary. Although we try extremely hard to ensure that our photos are as life-like as possible there may be a slight difference due to the device screens.

All online transactions on the Musferah Saad website are secured payments and your personal information is safe. We have a safe security system with an SSL certificate.

We offer online card transactions and cash-on-delivery payment options for our valued customers.

Yes we deliver worldwide.

Yes, we offer promotional discounts.

Yes, we have a customer care team at Musferah Saad that can be contacted via call, chat and/or email from 9 a.m to 6 p.m, Monday to Saturday.

Musferah Saad’s head office is located at 8-B sikandar ali malhi road gulberg 2 Lahore.

Yes, are available on social media platforms such as Facebook, Instagram and Youtube.

After confirmed orders are dispatched, a unique tracking number is provided to the customer. You can track your order by using the tracking number on the third-party delivery service's website.

If a paid order is canceled prior to delivery for any reason on the customer’s request we offer the amount to be issued in the form of an e-store coupon which can be used anytime.

The coupon code can be applied to the discount panel at the time of checkout. Once you click ‘apply’ the amount on your order will be adjusted automatically.